It can be tiring to find reliable communication channels when dealing with your Social Security System SSS concerns. The good news is that SSS manages to provide its customers with several communication channels to answer their queries, including SSS hotlines, toll-free numbers, email addresses, and more. Keep reading this guide to learn more about it.
SSS Contact Number
You can always consult the Social Security System service agents for queries regarding loans and contributions as well as for booking appointments.
- SSS Call Center Number: +632 7917 777
- SSS Toll-Free Number: +632 8920 6401
These numbers are available for services every Monday to Friday during operational hours (7 am to 10 pm). Make sure to call within these hours, or else you won’t be able to get access to service agents.
SSS Hotline Number
One of the easiest methods through which you can contact the SSS service centers is their hotline, which is given below.
- SSS Hotlines: 8-1455 for landline and 02-1455 for mobile phones
This hotline is available for customers every Monday to Friday during office hours (8 am to 5 pm). So, make sure to only call during operational hours.
Upon contacting the hotline, you will receive an IVRS (Interactive Voice Response System), providing menu options for SSS services. If you would like to interact with an SSS customer service agent for queries, follow through the menu prompt. Here are some other hotlines depending on your location.
- Metro Manila – 917-7777
- Baguio – 446-5902
- Tarlac – 982-8739
- San Pablo – 562-9289
- Naga – 472-9795, 972-8842
- Cebu – 234-2053
- Davao – 227-7273
SSS Email Address
The Social Security System also supports an Email where you can communicate your non-urgent matters and it will be picked up by their customer service team.
- SSS Email Address: [email protected]
- Online Service Department: [email protected]
Please note that email will not be an appropriate communication medium for emergencies, as it usually takes 24 to 48 hours for SSS to respond this way. Moreover, when sending an email, please provide complete details like your full name (as per the ID card), your SSS membership number, and a clear description of your query. Only then, you will be able to get an accurate response.
SSS Customer Service for Overseas Filipino Workers
The Social Security System has numerous contact channels to deal with overseas Filipino workers. You can obtain the agency’s toll-free international numbers for different countries. Please note that the availability of these toll-free numbers largely relies on the telecom services in your host country.
You can call these respective toll-free international numbers in ASEAN countries, Middle Eastern, and European nations. You may also find the SSS overseas satellite offices in the Embassy of the Philippines or POLO Philippines Overseas Labor Offices in your host country.
- Qatar: 00800-100-260
- United Arab Emirates (UAE): 800-0630-0038
- Saudi Arabia: 800-863-0022
- Bahrain: 8000-6094
- Italy: 00-800-0225-5777
- UK: 00-800-0225-5777
- Hongkong: 001-800-0225-5777
- Singapore: 001-800-0225-5777
- Malaysia: 00-800-0225-5777
- Taiwan: 00-800-0225-5777
- Brunei: 801-4275
SSS Customer Service Chat
If you are unable to use the above-mentioned communication channels and need an instant reply to your queries, SSS allows you to reach them through text message. However, this service is not free of taxes and you will be charged around PHP 2.5 for each SMS during the conversation. The cost of this chat can be much higher than the usual SMS exchanges.
- The SSS Customer Service Chat Number: 2600
To begin your SSS inquiries through SMS, send a text message containing the text “SSS’ and send it to 2600. This will initiate the conversation between you and the SSS service agent. You may use the following format to complete the registration on SSS chat, SSS Reg (SSS membership number) (Date of birth MM/DD/YYYY).
SSS Customer Service My.SSS Portal
Now, you can contact SSS to answer queries through the digitalized My.SSS portal, which is easily accessible with any device having an active connection, sss.gov.ph/. At this portal, you can see your contribution records, book appointments, file for benefits, and register for loans. You can always send an email to [email protected] when confronting an issue with login or on-site navigation.
SSS Social Media Channels
SSS also posts significant announcements on their social media handles. These social media platforms are yet another means for SSS to reach out to the public. Following are the official accounts of SSS on SM.
You may also send direct messages on these platforms for inquiries. Please notice that the responses here might not be instant.
Finally, I hope, now, you are aware of all the essential communication channels to get your queries answered by the SSS service agents. Make sure to contact them within working hours to get instant replies.